Returns & Refund Policy
Return & Refund Policy
Last Updated: November 29, 2025
We want you to love your purchase. If you are not completely satisfied, you may request a return or exchange under the following conditions:
1. Eligibility for Returns
- Returns must be requested within 30 days of delivery.
- Items must be unused, unworn, and in original packaging with tags attached.
- Proof of purchase is required.
2. Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
3. Return Process
To initiate a return:
- Email returns@fusionfloormats.com with your order number and reason for return.
- We will provide a return shipping label or further instructions.
- Ship the item back within 14 days of receiving approval.
4. Refunds
- Refunds are issued to the original payment method within 5–10 business days after we receive and inspect your return.
- Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
If you want a different size, color, or product, please specify this when requesting a return.
Exchanges depend on stock availability.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 7 days of delivery.
- We will replace the item or issue a refund at no additional cost.
7. Contact Us
Fusionfloormats
Email: support@fusionfloormats.com
Working Hours: 8AM – 7PM (EST)
